TERMS & CONDITIONS

Ohema Ohene is registered in England and Wales company number 06741432

Our sales policies are displayed at checkout by proceeding to checkout you are agreeing to our terms and conditions and therefore fully aware of our terms of sale. It is your responsibility as the customer to read our terms and conditions prior to agreeing to them.

PRODUCT DESCRIPTIONS AND AVAILABILITY:

Every care has been taken to ensure that product descriptions and specifications are correct. However, whilst the colour reproduction is a good representation, a slight variation from the actual products can occur.

The appearance of the prints used may at times vary slightly from the photographed image. This is due to the natural layout and design of the fabric. It is our policy wherever possible to implement a 'non wastage' ethos, whereby the majority of fabrics and materials bought are completely used up and not discarded. This is not only a design aesthetic, as each product is totally unique, but is also a sustainable measure to reduce wastage of resources.

Please kindly note that products purchased under 'back-order' can take up to 7 working days from the date of order to be dispatched. Where the length of time is anticipated to exceed 7 working days, you will be notified and fully refunded should you wish to cancel your order.

At times, the colours in the pictures are not available from inventory. In the event of a product being out of stock we will contact you to inform you and offer you a full refund or exchange. If for any reason we are unable to reach you, your order will be cancelled and a full refund will be issued. Refunds are issued via the original method of payment and you will not be requested to send or submit to us payment or banking details.

The information, prices and terms presented on this site are subject to change without prior notice. This does not affect your statutory rights as a consumer.

DISTANCE SELLING REGULATIONS:

You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. Any costs incurred in returning the item are the responsibility of the customer. You must take reasonable care of the item, retain all original packaging. Items must not have been already used and should be in a resalable condition. Any items returned in poor condition or have been used, will not be refunded and will be returned to the customer. The customer will bear the cost of returning the item/s.

WANT TO RETURN, EXCHANGE OR CANCEL YOUR ORDER? VIEW HERE

COMPLAINTS:

Any complaint or compliment can be sent to our Customer Service Centre. We will endeavor to deal with you complaint within three working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

Please send your query to: info@ohemaohene.com

PRIVACY POLICY:

You can browse our site(s) without disclosing any personal data to us. Any links to third party websites are covered by the third parties privacy policies. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. Cookies are placed/collected to monitor visits but not used to store personal data.

We will collect and store information about you to allow us to firstly, process and fulfill any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services, e.g. registration.

We will use the data for our own market research purposes. The type of information that we will collect will include:

Your title and name
Known address
Contact telephones numbers
E-mail address

Information about you will not be shared or transferred to any companies without your consent. Our website contains links to third party websites operating their own terms and conditions and privacy policies. Ohema Ohene Ltd is not responsible for the policies of any linked third party sites.

PRICING AND PRINT ERRORS:

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.